Grow Physiotherapy recognises the importance of protecting the privacy of personal information collected from you. We undertake to comply with the requirements of the Australian Privacy Principles (APPs) effective 12 March 2014, in relation to the privacy and to the collection, use and disclosure of personal information.


Consent to Collect and Use Personal and Medical Information

When visiting us you will be asked to sign a consent form.
The collection of personal information is required to enable us to provide appropriate information and advice and assisting with optimising your health care.
Some information you provide will be used for correspondence with others involved in your care including doctors, specialists and other health practitioners.
It is Grow Physiotherapy’s understanding of the Private Act and Health Records Act legislation that you are entitled to access information about you and included in your health care record, except in some circumstances where it may be legitimately withheld. In this situation you are entitled to an explanation as to why this is the case.
Information about you is stored securely within our specialist web based password protected computer system, Cliniko. Access to this system is only available to authorised members of staff. Your personal details are only used for administrative purposes and billing purposes.

Cancellation Policy

24 hours notice is required for all cancellations. Cancellations made within 24 hours will incur a cancellation fee of 50% of the service fee (at the discretion of the treating practitioner). Cancellations greater than 24 hours out of a scheduled appointment can be made online. Cancellations less than 24 hours before an appointment must be made by phone (0406 099 006 or (03) 9687 3040).

If you wish to discuss further, please fill out the form below.

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